JOV.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, and disclosed by JOV.AI in relation to our website (jov.ai) and our AI platform application (app.jov.ai).
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We collect this information using Google Analytics (tracking ID: G-K6JRNYQ504).
On certain pages (including our Permit Automation page), we also use Microsoft Clarity to understand how visitors interact with the page. Clarity captures behavioral data such as mouse movements, clicks, scrolls, and page navigation, and may create session recordings and heatmaps of this activity to help us improve our services. Clarity is configured in strict masking mode, meaning text entered or displayed on the page — including any personal or sensitive information — is masked and is not transmitted to Microsoft. This data is collected using first- and third-party cookies and is processed by Microsoft in accordance with the Microsoft Privacy Statement.
We use the information we collect to:
If you contact us through our website or email, we collect the information you provide (such as your name, company, and email address) solely to respond to your inquiry. We do not share this information with third parties except as necessary to provide our services.
We use cookies to enhance your browsing experience and for analytics. This includes cookies set by Google Analytics and, on certain pages, Microsoft Clarity (_clck, _clsk, MUID), which are used to link visitor sessions for heatmaps and session replay. You can configure your browser to refuse cookies, though some features of our website may not function properly as a result.
app.jov.ai is an AI agent platform that helps small businesses collaborate with AI in persistent, structured workspaces. The following describes how we handle your data within the platform.
Account Information
When you create an account, we collect your name, email address, and any identity information provided through your organization's authentication system (such as Google Workspace, Microsoft, or SAML/SSO providers).
Conversation and Channel Content
The platform stores all messages, AI responses, and conversation history in your channels and direct message threads. This includes:
AI Interaction Records
Every interaction with an AI model is recorded in full. This includes the complete text of every message sent to the model and every response received, which model was used, token usage counts, response times, and a record of every tool or external service the AI called on your behalf.
Usage Data
We collect standard application usage data including session activity, features used, and error logs for the purpose of operating and improving the platform.
We use the information we collect to:
We do not:
Your data is stored and processed within a controlled infrastructure environment. The platform applies Linux-based access controls to ensure that agents and users can only access data they are authorized to access. All communications between your browser and the platform are encrypted in transit.
For client engagements, we treat all business data you share within the platform as confidential and implement safeguards appropriate to the sensitivity of that data.
The platform routes your messages to third-party large language model providers (such as Anthropic, Google, or others) to generate AI responses. Your message content is transmitted to these providers subject to their respective terms of service and privacy policies. We do not control how these providers process data once it is received.
JOV.AI's use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
When you connect a Google account, JOV.AI accesses your Google data (for example, from Gmail and Google Drive) only to provide the features you use, such as email triage and drafting or reading documents you ask the platform to process. In particular:
When you direct your content, which may include data from a connected Google service, to a third-party AI provider to generate a response, that content is processed under the provider's own terms as described in Third-Party AI Providers above. You control which AI providers and services your workspace uses.
The platform maintains a complete, timestamped record of every AI interaction in your account. This audit trail is available to you and to authorized administrators within your organization. It is not shared externally except as required by law or as directed by you.
You may request access to, correction of, or deletion of your account data and conversation history by contacting us. Certain data (such as audit logs) may be subject to retention requirements defined in your service agreement.
We do not sell, trade, or otherwise transfer your personal information to third parties. This does not include trusted service providers who assist us in operating our platform or website, so long as those parties agree to keep this information confidential.
We may disclose information when required to comply with the law, enforce our policies, or protect the rights, property, or safety of JOV.AI, our users, or others.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Our website and services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us using the information below.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
JOV.AI Email: info@jov.ai Website: https://jov.ai/contact
By using our website or platform application, you consent to this Privacy Policy.